kk fd Privacy Policy

Introduction and Scope

kk fd (referred to hereinafter as "we", "our" or "the platform") is firmly committed to protecting the privacy of its users. This Privacy Policy ("Policy") describes specifically how your personal information is processed when you use kk fd's website, mobile application and related services.

This policy takes effect from the moment you visit the site. By registering an account, making a deposit, playing games or using any service, you agree to all the terms of this policy. Reading our Terms and Conditions will give you full details of the overall contractual basis for the service.

Methods and Types of Data Collection

kk fd collects the following types of information to operate its services properly. Data collection happens in two main ways — directly from you and automatically through your use of the platform.

2.1 Directly Collected Information

Information you provide when creating an account or updating your profile:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad or Rocket mobile banking number (for processing transactions)
• Information provided in support tickets or live chat

2.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded through technical means:

• Device type, operating system and browser version
• IP address and network information
• Login and logout times
• Game session details, bet amounts and outcome records
• Deposit and withdrawal transaction history
• Page visit and browsing behaviour information

Purpose of Data Use

kk fd uses collected information only for specific and legitimate purposes. Any use of personal information is limited to the following purposes:

1. Account management: To create, verify and secure your account — particularly for identity verification and age confirmation (21+ rule).
2. Transaction processing: To complete deposits and withdrawals securely through bKash, Nagad and Rocket.
3. Service improvement: To analyse your usage patterns and improve the platform's gameplay, navigation and overall experience.
4. Promotional communication: To inform you about bonus offers and updates based on your consent. You may request to stop receiving such communications at any time.
5. Fraud prevention: To detect multiple accounts, monitor unusual transactions and address security threats.
6. Legal compliance: To comply with applicable laws and regulations.
7. Customer support: To provide assistance through 24/7 live chat and email.

Data Storage and Retention

kk fd retains your information only for as long as it is necessary to provide the service or is required to be kept due to legal obligations.

4.1 Active Account Data

All relevant information is retained while your account is active. When an account is closed, the process of securely deleting data begins; however, financial transaction records may be kept for a defined period as required by law.

4.2 Inactive Accounts

If there has been no activity for an extended period, we will notify you by email or mobile. If no response is received within the specified time, the account will be securely closed and personal data will be handled in accordance with the defined policy.

Sharing Information with Third Parties

kk fd never sells your personal information or commercially transfers it to third parties. However, limited information may be shared in the following circumstances where it is unavoidable for service delivery:

• Payment processors: Mobile financial service providers such as bKash, Nagad and Rocket receive the information necessary to complete transactions. These providers have their own privacy policies.
• Game software providers: Studios such as Pragmatic Play, Evolution, JILI, PG Soft and Spribe may receive technical data to operate specific game sessions, but not personal identity information.
• Legal authorities: Providing information to relevant authorities may be mandatory when required by a court order or legal investigation.
• Technical service providers: Providers of server hosting, cybersecurity and analytics services receive limited information under contractually binding confidentiality terms.

When sharing information with any third party, we ensure that they also adhere to strict security standards.

Cookie and Tracking Technology

kk fd's website and application use various types of cookies and tracking technology. These are used to ensure the site functions correctly and to improve your experience.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, carry out security checks and run the core functions of the page. The site cannot work properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game settings and display preferences.

6.3 Analytical Cookies

Information is collected about which sections of the platform are used most and where users encounter difficulties, in order to improve the quality of the service. Data from these cookies does not personally identify you.

Your Rights Regarding Your Information

kk fd believes every user should have adequate control over their personal information. We ensure the following rights:

• Right to access: Contact our support team to find out what information we hold about you.
• Right to correction: You have the right to request the correction of inaccurate or outdated information.
• Right to erasure: After closing your account, you may request deletion of information that is not subject to legal retention obligations.
• Right to object: You may object to marketing communications or certain types of data processing.
• Data portability: The right to receive a copy of your data in a machine-readable format.

To exercise any of these rights, contact us via our 24/7 live chat service or support email. If you need assistance managing your account due to responsible gaming concerns, our Responsible Gaming page has detailed guidance.

Data Security Measures

kk fd follows industry-standard security technology and practices to protect your information. The key components of our security framework are:

8.1 Encryption

All data transfers are encrypted using SSL (Secure Sockets Layer) technology. Stored sensitive data — particularly financial and identity-related information — is encrypted separately.

8.2 Access Controls

Only staff who need access to your personal information for their work are permitted to access it. All access is logged and reviewed regularly.

8.3 Security Monitoring

Systems are in place to automatically detect unusual login attempts, access from different locations and suspicious transactions.

8.4 Data Breach Response

If a data breach occurs for any reason, we will notify affected users as quickly as possible and take immediate action.

Protection of Minors

All kk fd services are strictly for those aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is in place at registration. If someone under the age of 21 is able to create an account for any reason, the account will be closed and the associated data deleted as soon as this is discovered. In keeping with this policy, kk fd always maintains a safe and responsible online gaming environment. To learn more about us, visit our About Us page.

Policy Changes and Updates

kk fd reserves the right to amend or update this privacy policy as needed. For any significant changes to the policy, we will notify users in the following ways:

• A notice will be published on the website's main page
• A notification will be sent to registered email addresses
• The date of the updated policy will be revised on this page

Continued use of the platform after an updated policy is published will be taken as your acceptance of the new policy. You are therefore advised to review this page regularly.

Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, contact kk fd's support team:

• Live chat: Directly through the website or app — 24 hours a day, 7 days a week, in both Bangla and English.
• Email: [email protected]

After receiving a privacy request, we try to respond within a reasonable time. Complex requests may take longer to process, and in such cases we will notify you separately.

For answers to common questions, visit our FAQ section — it covers general queries about privacy, account management and payments.